http://www.cherryflava.com/cherryflava/2007/02/jetblues-very-public-meltdown.html Trends and Innovation Thu, 09 Feb 2012 04:57:13 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.cherryflava.com/cherryflava/2007/02/jetblues-very-public-meltdown.html/comment-page-1#comment-1474 Waheed Sat, 17 Feb 2007 06:48:54 +0000 http://www.cherryflava.dreamhosters.com/?p=1026#comment-1474 One thing that I have noticed about complaints, and esp on hellopeter.com, is that once a complaint is lodged, the supplier responds and suddenly the customer/client is happy. And it just ends right there. Do we really question this process or is it a simple case of providing the 'same' service once a customer starts complaining? One thing that I have noticed about complaints, and esp on hellopeter.com, is that once a complaint is lodged, the supplier responds and suddenly the customer/client is happy. And it just ends right there.
Do we really question this process or is it a simple case of providing the ‘same’ service once a customer starts complaining?

]]> http://www.cherryflava.com/cherryflava/2007/02/jetblues-very-public-meltdown.html/comment-page-1#comment-1473 Waheed Sat, 17 Feb 2007 06:47:50 +0000 http://www.cherryflava.dreamhosters.com/?p=1026#comment-1473 One thing that I have noticed about complaints, and esp on hellopeter.com, is that once a complaint is lodged, the supplier responds and suddenly the customer/client is happy. And it just ends right there. Do we really question this process or is it a simple case of providing the 'same' service once a customer starts complaining? One thing that I have noticed about complaints, and esp on hellopeter.com, is that once a complaint is lodged, the supplier responds and suddenly the customer/client is happy. And it just ends right there.
Do we really question this process or is it a simple case of providing the ‘same’ service once a customer starts complaining?

]]> http://www.cherryflava.com/cherryflava/2007/02/jetblues-very-public-meltdown.html/comment-page-1#comment-1472 Andrew Thu, 15 Feb 2007 15:51:15 +0000 http://www.cherryflava.dreamhosters.com/?p=1026#comment-1472 One 10 hour delay is going to bring down the whole brand? Shame, the poor yanks. Mango, Kulula and 1Time take turns having a 5 to 10 hour delay every day here, and we just put up with it. I suppose we've been so used to monopolies that we'll forgive anything just to have a bit of competition in the market. One 10 hour delay is going to bring down the whole brand? Shame, the poor yanks. Mango, Kulula and 1Time take turns having a 5 to 10 hour delay every day here, and we just put up with it. I suppose we’ve been so used to monopolies that we’ll forgive anything just to have a bit of competition in the market.

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