After subjecting their customers to ten hours of JetBlue cabin torture, the CEO of the brand has now posted an apology on YouTube.
Its seen as a first that a CEO has ever apologised for anything, and a first that YouTube has been used to 'spread the word'.
But, the CEO looks a bit like Queen Elizabeth in that the even took place more than a week ago, and their cheap cop-out is only airing now after much public blog bashing.
Plus - note the slight smug look on David Neeleman's face as he reads the words off the tele-prompt. You can just see how stupid he thinks this idea is.
Roast him at the stake we say. Give us his head.
More: JeBlue's video apology - Church of the customer [thanks Rich...!]
Previously: JetBlue's very public meltdown - Cherryflava
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