It’s funny how simple, yet exceedingly difficult great customer service is. You see great business’ are populated by human beings who give a damn. They give a damn not about the bottom line but rather they really care about making their customers very happy. It’s as simple and as hard as that.
James Groccia from Massachusetts had saved money for 2 years to get the Lego Emerald Night Train set, but when he finally had the money the train was no longer available. This was LEGO’s response to a letter he wrote to them via